Privacy Policy
Last Updated: 2026
1. Overview and Data Controller
Pinky Top Fashions is committed to safeguarding the privacy of every visitor and customer. This Privacy Policy outlines our practices concerning the collection, usage, storage, sharing, and protection of your personal information when you visit our website, purchase fashion items, or interact with our customer services.
By accessing our website, placing an order, or communicating with us via phone, email, or WhatsApp, you acknowledge and agree to the practices described in this policy.
2. Applicable Law and Regulatory Compliance
We operate within the Republic of Kenya and strictly comply with the provisions of the Kenya Data Protection Act, 2019, along with regulations and guidance issued by the Office of the Data Protection Commissioner (ODPC).
3. Information We Collect
- Contact Information: Your full name, phone number, email address, physical delivery address, and Kenyan county or city.
- Order Details: Items purchased, sizes, colors, and delivery instructions.
- Payment Information: Lipa na M-Pesa transaction reference codes and amounts paid. Please note: We do not collect or store your private M-Pesa PIN, credit card CVV codes, or banking credentials.
- Communication Records: Customer queries submitted through our website contact form or WhatsApp customer assistance.
4. How We Use Your Information
- Processing and fulfilling your wig and hair care orders and preparing packaging.
- Coordinating same-day rider dispatches within Nairobi and countrywide parcel shipments across Kenya.
- Sending order status updates and delivery notifications.
- Verifying payments and preventing fraudulent transactions.